Privacy Policy

Last Updated: June 2026

1. About Us

Domestic Energy Assessments Ltd, 43 Owston Road, Carcroft, Doncaster, DN6 8DA, United Kingdom. Company Number: 14881692. Email: [email protected].

2. Information We Collect

Full name
Postal address
Telephone number
Email address
Information relating to your complaint or dispute
Property information
Finance information voluntarily provided by you
Documents, photographs and evidence supplied by you
Website usage information

3. How We Use Your Information

Provide administrative and consulting services
Conduct initial assessments
Communicate with you
Organise complaint documentation
Prepare correspondence
Respond to enquiries
Improve our services
Comply with legal obligations

4. Legal Basis for Processing

We may process personal information under consent, legitimate business interests, contractual necessity and legal obligations.

5. Sharing Information

Where necessary and appropriate, information may be shared with surveyors, engineers, solicitors, ombudsman services, financial institutions, regulatory bodies or independent experts.

6. Data Retention

We retain information only for as long as reasonably necessary to provide services, resolve disputes, meet legal obligations and protect legitimate business interests.

7. Your Rights

You may have rights to access, correct, restrict, delete, object to processing, or request portability of your personal data. Requests should be sent to [email protected].

8. Complaints

If you are unhappy with how we process your information, you may complain to the Information Commissioner's Office.