Mis-selling & Finance
- Mis-sold finance agreements
- Finance terms not fully explained
- Affordability checks not properly completed
Solar Panel Disputes
Have You Experienced Problems with Your Solar Panel Installation or Finance Agreement?
Installing solar panels is often presented as a long-term investment that will reduce energy bills and increase property value. Unfortunately, many homeowners have discovered that the reality does not always match the promises made during the sales process.
If you believe you were misled, pressured into signing an agreement, or your solar panel system has been poorly installed, you may have grounds to make a complaint.
Our team can assess your circumstances and explain the options available to help resolve your dispute.
Common reasons
Common Reasons for Solar Panel Disputes
Solar panel complaints can arise for a number of reasons. Every case is different, but where products or finance have been misrepresented, consumers may have legal rights to pursue a complaint.
Sales Promises
- Unrealistic energy savings
- Claims the system would pay for itself
- Guaranteed or risk-free investment promises
Installation Defects
- Poor installation workmanship
- Roof leaks or structural damage
- Missing certification or approvals
System Performance
- Faulty systems
- Significant underperformance
- Incorrect EPC or energy calculations
Signs You May Have Been Misled
Many disputes begin with sales promises that later prove to be inaccurate or misleading.
- Being told the system would completely pay for itself.
- Promises that your electricity bills would be eliminated.
- Claims that the investment was guaranteed or risk-free.
- Affordability checks that were not carried out properly.
- Finance terms that were not fully explained before signing.
- Being assured your roof was suitable when later inspections revealed otherwise.
If any of these situations apply to you, it may be worth obtaining advice before deciding how to proceed.
Who Can a Complaint Be Made Against?
Depending on the circumstances, a complaint may be made against the installer, the finance company, or both.
- The solar panel installer
- The finance company
- Both the installer and the finance provider
In many cases, finance providers have responsibilities where they have funded the purchase, particularly if the sales process was unfair or misleading.
Evidence
Documents That Can Help Support Your Case
The more information you can provide, the easier it is to assess your dispute. Do not worry if you do not have every document; we can often advise on alternative ways of obtaining important information.
Finance & Sales Documents
- Finance agreement
- Sales contract and quotation
- Invoices and receipts
- Warranty documentation
Certification & Installation
- MCS certificate
- Building Regulations certificate
- Photographs of the installation
- Inspection reports, if available
Performance & Communication
- Electricity bills before and after installation
- Emails, letters and text messages
- Performance screenshots
- Complaint correspondence
How we can help
Independent Dispute Support for Solar Panel Complaints
We support consumers who believe they have been treated unfairly during the sale, finance or installation of solar panel systems.
Review Documentation
We review your paperwork, evidence, agreements, quotations and correspondence.
Assess the Sale
We consider the circumstances surrounding your purchase and any representations made.
Identify Issues
We identify potential concerns with the sales process, installation or finance agreement.
Support Your Complaint
Where appropriate, we help prepare a structured complaint and support you through the dispute process.
Request a Free Initial Assessment
If you believe your solar panel installation or finance agreement was misrepresented, or you have experienced installation defects or financial loss, complete our assessment form. We will review the information you provide and explain whether your dispute may have reasonable grounds to proceed.
Complete Solar Panel Assessment